Refund policy

Return & Refund Policy

At ZYVEN - By Cravorafnb, we value customer satisfaction and take every step to ensure our products are delivered in perfect condition. All sales are final. Items are non-returnable and non-refundable. Returns and refunds will only be accepted if the following eligibility criteria are met.

Please read our Return & Refund Policy carefully before placing an order.

Eligibility for Returns

At ZYVEN - By Cravorafnb, every fragrance is carefully inspected before dispatch. Due to the personal nature of perfumes, we accept returns only under the following circumstances:

The item received is damaged during transit. You received an incorrect product. The product is defective or leaking upon arrival.

To be eligible for a return:

You must notify us within 48 hours of delivery. The product must be unused, unopened, and in its original packaging with all seals, labels, and accessories intact. Clear photos and an unboxing video showing the issue may be required to process your request.

Returns will not be accepted for:

Change of mind or personal preference regarding the fragrance. Opened, used, or partially used perfume bottles. Products damaged due to misuse, mishandling, or improper storage. Requests made after the specified reporting period.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

Your order ID Clear images and opening box videos of the product and packaging A brief description of the issue

Once verified, we will offer a replacement or refund based on availability and the issue identified.

Refund Process

Approved refunds will be processed to the original payment method. Refunds are initiated within 7–10 business days after approval. Shipping charges, if any, are non-refundable unless the error occurred from our side.

Order Cancellations

Orders can be canceled only before dispatch. Once an order is shipped, it cannot be canceled. Please contact us immediately after placing your order for cancellation requests.

Late or Missing Refunds

If you have not received your refund after approval, please check with your bank or payment provider. Processing times may vary depending on the payment method used.

Policy Updates

ZYVEN - By Cravorafnb reserves the right to modify this policy at any time without prior notice. Any updates will be reflected on this page.