Frequently Asked Questions

Everything You Need to Know About
ZYVÉN

1. What is ZYVÉN?
ZYVÉN is a fragrance brand by CRAVORA FNB that creates premium Extrait de Parfum fragrances inspired by some of the world's most iconic scent profiles, offering luxury-inspired experiences at an accessible price.
2. What does "Inspired by" mean?

Our fragrances are independently developed and inspired by the scent profiles of well-known designer fragrances. They are not affiliated with, endorsed by, sponsored by, or manufactured by the original designer brands.
3. Are your perfumes original?

Yes. Every ZYVÉN fragrance is an original product created and sold under the ZYVÉN brand. While certain fragrances are inspired by popular scent profiles, our products are independently manufactured and branded.
4. What is Extrait de Parfum?

Extrait de Parfum is one of the highest fragrance concentrations available, containing a higher percentage of fragrance oils than many other perfume types. This typically provides a richer scent experience and longer-lasting performance.
5. How long do ZYVÉN fragrances last?

Longevity depends on skin type, weather, and application. Most ZYVÉN fragrances are designed to provide several hours of wear, with many customers experiencing all-day scent presence on skin and even longer on clothing.
6. How should I apply my perfume?

Spray on clean, moisturized skin, focusing on pulse points such as the wrists, neck, and behind the ears. Avoid rubbing the fragrance after application, as it may alter its development.
7. Are your fragrances suitable for both men and women?

Many ZYVÉN fragrances are designed to be enjoyed by anyone who appreciates the scent profile. Individual preference matters more than traditional fragrance labels.
8. Do your fragrances change over time after spraying?

Yes. Fragrances evolve in stages. You'll notice the opening (top notes), followed by the heart (middle notes), and finally the base notes, which remain the longest.
9. Do you offer returns or exchanges?

Due to the personal nature of fragrances, all sales are generally final. However, if your order arrives damaged, defective, or incorrect, please contact our support team and we'll be happy to assist. Please refer our return and return policy before placing an order.
10. How can I contact ZYVÉN?

If you have any questions regarding our products or your order, please contact us through our Contact page or customer support channels. We'll be happy to help.
11. What is ZYVÉN Fragrance Studio and CRAVORAFNB?

ZYVÉN Fragrance Studio is the premium fragrance brand by CRAVORAFNB, crafting high-quality extrait de parfums inspired by iconic scents—bringing luxury, performance, and affordability together.
12. How does the ZYVÉN Discovery Set work?
Explore 10 ZYVÉN fragrances in convenient 2 mL Extrait de Parfum samples. Choose the fragrances you want to discover, find your favourites, and experience them on your skin before committing to a full-size bottle.
13. What concentration are ZYVÉN perfumes?
ZYVÉN fragrances are crafted as Extrait de Parfums, with fragrance concentrations ranging from approximately 25% to 35%, depending on the fragrance. This high concentration delivers greater depth, richness, and long-lasting performance.
14. Are ZYVÉN fragrances unisex?
Yes. All ZYVÉN fragrances are designed to be enjoyed by anyone. Fragrance has no gender — choose what matches your personality, mood, and style.
15. What is the difference between 20 mL, 50 mL & 100 mL?
The fragrance itself remains the same across all sizes — only the quantity differs. Choose 20 mL for everyday carry or trying a fragrance, 50 mL for regular use, or 100 mL for your signature scent and the best value per mL.
16. How does the Discovery Set redemption work?
Your Discovery Set purchase comes with a redemption benefit that can be used toward your first full-size ZYVÉN fragrance. Your redemption code is automatically sent to your registered mobile number once your order is confirmed.
17. How long does shipping take?
Orders are typically delivered within 7–10 business days across India. Once your order is dispatched, you’ll receive tracking details to follow your shipment.
18. How should I store my ZYVÉN perfume?
Store your perfume in a cool, dry place away from direct sunlight, heat, and humidity. Keep the bottle tightly closed when not in use to preserve its fragrance quality and performance.
19. Does ZYVÉN perfume improve with maceration?
Yes. Like many fine fragrances, ZYVÉN perfumes can develop further with time. After opening, allowing the fragrance to rest can help the notes blend and become smoother, richer, and more rounded.
20. Can I change or cancel my order after placing it?
Orders can be changed or cancelled only if they have not yet been processed or dispatched. Please contact ZYVÉN as soon as possible after placing your order, and our team will assist you.
21. How can I track my order?
Once your order is dispatched, tracking details will be shared with you so you can easily follow your shipment until delivery.
22. What if I receive a damaged or incorrect product?
If your order arrives damaged, leaked, or with an incorrect product, please contact us as soon as possible with your order details and clear photos/videos. Our team will review the issue and assist you with the appropriate resolution.
23. Can I choose fragrances for my Discovery Set?
Yes. You can choose 10 fragrances from the available ZYVÉN collection to create your own personalised Discovery Set.
24. Can I use my Discovery Set redemption on any fragrance?
Yes. Your redemption benefit can be used toward any eligible full-size ZYVÉN fragrance, subject to the applicable redemption terms.
25. Are ZYVÉN fragrances suitable for everyday wear?
Absolutely. With a diverse collection of fresh, woody, aquatic, spicy, sweet, and oriental profiles, ZYVÉN offers fragrances for everyday wear, special occasions, and everything in between.
26. Why should I try the Discovery Set before buying a full-size?
Fragrance is personal. The Discovery Set lets you experience 10 ZYVÉN fragrances on your own skin, discover what suits you best, and choose your favourites before investing in a full-size bottle.